Press Room - Profile: Melanie Colpitts, Partner
Melanie Colpitts has been with the Aquila Team since she went looking for her first summer job in 1992, and landed the role of a Tour Guide. In the more than 20 years since, Melanie has been involved in every aspect of Aquila, from the motorcoach and travel learn markets to Aquila’s initiatives in the cruise market. Melanie was integral in the founding of Aquila’s Center for Cruise Excellence and the development of Aquila’s Tour Guide Excellence online training, and today, she works with Tour Guides, Tour Operators, and Cruise Destinations around the world to help them deliver excellence to the cruise industry.
In her role as Director of Aquila’s Center for Cruise Excellence, Melanie develops and delivers training programs for stakeholders in the cruise industry. She puts her vast knowledge and expertise to work designing and leading workshops and consultations with tour operators, ports and destinations around the world, and she leads the delivery of Aquila’s International Tour Guide Excellence Certification Program. In the past year alone, she has worked with groups of Tour Guides in Colombia, Puerto Rico, Belize, Puerto Plata and the British Virgin Islands.
Melanie’s knowledge and expertise of Atlantic Canada’s Tourism Industry has led to significant experience in program development and delivery at home as well. Her work in Atlantic Canada has included the development and delivery of Port Readiness workshops for new and emerging ports, as well as customized workshops for ports and destinations on topics ranging from product development, market readiness, cruise visitor experience, and much more. She has worked extensively with the niche ports of the Atlantic Canada Cruise Association, led the development of the Northern New Brunswick Cruise Strategy, and has been a panelist at events such as the Canada New England Cruise Symposium.
Melanie has also been a leader in Aquila’s own initiatives in the cruise market, and she has been instrumental in the development of Aquila’s successful operational and sales strategies that have resulted in significant growth for Aquila. She developed Aquila’s innovative Tour Guide training program, which has resulted in their guides being named best in the world by Dream World Cruise Destination magazine on five occasions. Her influence has also reached beyond Aquila. Melanie’s involvement in the Bay of Fundy Cruise Partnership and her knowledge about increasing destination awareness – from involving all distribution channels to aligning the development of new tour products – led to significant cruise growth for the Saint John region to its current position of fourth busiest cruise port in the country.
Melanie is actively involved in the tourism community in Atlantic Canada. She has served as the cruise representative on the board of TIANB, and currently represents TIANB on the ACTP Marketing Committee. She is also on the board of the Stonehammer UNESCO Global Geopark.
We recently took the Top 10 Tour with Paula as our guide. She was absolutely fantastic! She was energetic, informative, and organized. Best of all, she was so nice and really gave the impression she loves both her job and the Saint John area. She kept everything moving smoothly and filled all the bus riding time with tons of information about the area. We would highly recommend both the tour and especially Paula to anyone!
Jennifer Feehan Peabody
Our guide Sherry and driver Mike were amazing. Sherry took a few minutes to find out a little bit about us and created a tour that would suit what we were looking for. I could not believe the amount of ground we covered. We never felt rushed but we saw so much. They were fantastic. So much information. So many beautiful places we were able to see. It was the highlight of our cruise.
Outstanding tour to St. Martins. Fay Neilson, our guide, was tremendous! Chowder is good, scenery is awesome (we saw a moose), local art is enticing. Bring a hand towel to wipe sandy feet, or beach shoes for walking on rocky beach. We had a great time and highly recommend. The bus ride to St. Martins is a major part of this tour, so small, toddler-aged children who might be impatient to move might not find this tour the best option for them. Everyone else will love it!
Thanks Bonnie of Aquila Tours - Bay of Fundy Shore Excursions for a great, fun day... full of interesting facts and sights. We really enjoyed spending the day with ya! Especially the lobster roll! Such a beautiful place to visit! Enjoyed our time in your part of the world. Thanks for the hospitality!