Press Room - Profile: Melanie Colpitts, Partner
Melanie Colpitts has been with the Aquila Team since she went looking for her first summer job in 1992, and landed the role of a Tour Guide. In the more than 20 years since, Melanie has been involved in every aspect of Aquila, from the motorcoach and travel learn markets to Aquila’s initiatives in the cruise market. Melanie was integral in the founding of Aquila’s Center for Cruise Excellence and the development of Aquila’s Tour Guide Excellence online training, and today, she works with Tour Guides, Tour Operators, and Cruise Destinations around the world to help them deliver excellence to the cruise industry.
In her role as Director of Aquila’s Center for Cruise Excellence, Melanie develops and delivers training programs for stakeholders in the cruise industry. She puts her vast knowledge and expertise to work designing and leading workshops and consultations with tour operators, ports and destinations around the world, and she leads the delivery of Aquila’s International Tour Guide Excellence Certification Program. In the past year alone, she has worked with groups of Tour Guides in Colombia, Puerto Rico, Belize, Puerto Plata and the British Virgin Islands.
Melanie’s knowledge and expertise of Atlantic Canada’s Tourism Industry has led to significant experience in program development and delivery at home as well. Her work in Atlantic Canada has included the development and delivery of Port Readiness workshops for new and emerging ports, as well as customized workshops for ports and destinations on topics ranging from product development, market readiness, cruise visitor experience, and much more. She has worked extensively with the niche ports of the Atlantic Canada Cruise Association, led the development of the Northern New Brunswick Cruise Strategy, and has been a panelist at events such as the Canada New England Cruise Symposium.
Melanie has also been a leader in Aquila’s own initiatives in the cruise market, and she has been instrumental in the development of Aquila’s successful operational and sales strategies that have resulted in significant growth for Aquila. She developed Aquila’s innovative Tour Guide training program, which has resulted in their guides being named best in the world by Dream World Cruise Destination magazine on five occasions. Her influence has also reached beyond Aquila. Melanie’s involvement in the Bay of Fundy Cruise Partnership and her knowledge about increasing destination awareness – from involving all distribution channels to aligning the development of new tour products – led to significant cruise growth for the Saint John region to its current position of fourth busiest cruise port in the country.
Melanie is actively involved in the tourism community in Atlantic Canada. She has served as the cruise representative on the board of TIANB, and currently represents TIANB on the ACTP Marketing Committee. She is also on the board of the Stonehammer UNESCO Global Geopark.
Just wanted to say that we had a great trip and the tour from Aquila Tours was everything that it promised. Of course the main reason for excellence was the tour guide, Ian Patrick, one of the friendliest and most knowledgeable people we met on our cruise. Kudos to Ian!
Our guide Sherry and driver Mike were amazing. Sherry took a few minutes to find out a little bit about us and created a tour that would suit what we were looking for. I could not believe the amount of ground we covered. We never felt rushed but we saw so much. They were fantastic. So much information. So many beautiful places we were able to see. It was the highlight of our cruise.
On May 31st we took the Saint John Scenic Trolley Tour and it was fanastic. Our tour guide Heather and her Driver were absolutely great. Thank you so much for showing us your Wonderful Historic & Clean City, last but certainly not least your people are equally wonderful
The Best of Saint John hosted by guide Marilyn was excellent. After several tours with good guides, she stands ahead of them all. Knowledgeable, prepared with photos, books, lobster gadgets, and more, she improved the tour experience. Very good with people and a bonus for the city of Saint John. Highly recommend this tour. It included the right mix and all the important things that a western Canadian wanted to see.