Press Room - Profile: Melanie Colpitts, Partner

Melanie Colpitts has been with the Aquila Team since she went looking for her first summer job in 1992, and landed the role of a Tour Guide. In the more than 25 years since, Melanie has been involved in every aspect of Aquila, from the motorcoach and travel learn markets to Aquila’s initiatives in the cruise market. Melanie was integral in the founding of Aquila’s Center for Cruise Excellence and the development of Aquila’s Tour Guide Excellence online training, and today, she works with Tour Guides, Tour Operators, and Cruise Destinations around the world to help them deliver excellence to the cruise industry.  

In her role as Director of Aquila’s Center for Cruise Excellence, Melanie develops and delivers training programs for stakeholders in the cruise industry. She puts her vast knowledge and expertise to work designing and leading workshops and consultations with tour operators, ports and destinations around the world, and she leads the delivery of Aquila’s International Tour Guide Excellence Certification Program. In the past year alone, she has worked with groups of Tour Guides in Colombia, Puerto Rico, Belize, Puerto Plata and the British Virgin Islands.

Melanie’s knowledge and expertise of Atlantic Canada’s Tourism Industry has led to significant experience in program development and delivery at home as well. Her work in Atlantic Canada has included the development and delivery of Port Readiness workshops for new and emerging ports, as well as customized workshops for ports and destinations on topics ranging from product development, market readiness, cruise visitor experience, and much more. She has worked extensively with the niche ports of the Atlantic Canada Cruise Association, led the development of the Northern New Brunswick Cruise Strategy, and has been a panelist at events such as the Canada New England Cruise Symposium.

Melanie has also been a leader in Aquila’s own initiatives in the cruise market, and she has been instrumental in the development of Aquila’s successful operational and sales strategies that have resulted in significant growth for Aquila. She developed Aquila’s innovative Tour Guide training program, which has resulted in their guides being named best in the world by Dream World Cruise Destination magazine on five occasions. Her influence has also reached beyond Aquila. Melanie’s involvement in the Bay of Fundy Cruise Partnership and her knowledge about increasing destination awareness – from involving all distribution channels to aligning the development of new tour products – led to significant cruise growth for the Saint John region to its current position of fourth busiest cruise port in the country.

Melanie is actively involved in the tourism community in Atlantic Canada, as well as in her own community of Saint John, having served on the boards of ACCA, TIANB, ACTP Marketing Committee, Stonehammer UNESCO Global Geopark, and the Harbour Lights Campaign.

Testimonials

What a PERFECT day in Saint Johns. Fabulous weather and a wonderful tour - The Ten Best of Saint John's. Our tour guide, Kelly Anne was the BEST - so knowledgeable and a wonderful story teller. An array of props, hats, pictures etc., used by Kelly Anne, truly enhanced the entire experience.

‎Milbrey Bercik Campbell‎

Cruise Guest

Prior to this tour, I already had high expectations of Aquila … I don’t know HOW you did it - but you DID IT! You exceeded even my high expectations! Bravo to the whole team! Many, many thanks to you and your company for this extraordinary adventure.

Rose Poirier, New Brunswick Museum

On a Saint John Tour Program Aquila delivered for the New Brunswick Museum

Best tour ever! We still smile when we think of our comedy tag team. Great fun, lots of interesting information, and enjoyable sights. Thanks for providing a really good time.

Judy and Margaret

Cruise Guests

We took the Top 10 Tour with "Maid" Marian as our guide, and Phillip her trusty sidekick driver on Sept. 23. It was a wonderful tour! Saw so much and Marian was so knowledgeable and fun, too. Highly recommend!

Marijane Manley Jerauld

Cruise Guest